Telephone
Helpdesk support 9:00am - 5:30pm
excluding public holidays.
24x7
access to self service helpdesk
portal.
SLA
Next Business Day on all requests.
Telephone
Helpdesk support 9:00am - 5:30pm
excluding public holidays.
24x7
access to self service helpdesk
portal.
SLA
1 hour response on all requests.
Additional
features include remote management
capabilities.
Helpdesk
staff can be requested to make
configuration changes (add new
events etc) to event master,
custom
report creation and auditing of
transaction trail (investigation of
possible fraudulent use).