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The Access You Need.The Content You Need.The Control You Need

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Internet Management
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Other Products
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Support Channels
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Technical
Bullet PointHTTP interface.

Bullet PointUses XML standards for content packaging.

Bullet PointDistributed database architecture.

Bullet PointSupport for ANY URI, meaning any content.

Bullet PointOn board or off board logging capabilities.

Bullet PointSupport for pairing and 3rd party balancers.

Bullet PointSupport for Internet filter during content acquiral.

Content Facilities
 Bullet PointOrganise and administer content for multiple 3rd part appliances.

Bullet PointXML output of content manifests.

Bullet PointPre-loading and pre-positioning options.

Bullet PointUser access rights customisable.

Bullet PointContent Hierarchies of any size.

Appliances
Bullet PointWorkgroup – 2208.

Bullet PointEnterprise - 2208.

Bullet PointData Center - 2408.

Bullet PointISP – 2625.

Standard Support
Bullet PointTelephone Helpdesk support 9:00am - 5:30pm excluding public holidays.

Bullet Point24x7 access to self service helpdesk portal.

Bullet PointSLA Next Business Day on all requests.

Managed Support
Bullet PointTelephone Helpdesk support 9:00am - 5:30pm excluding public holidays.

Bullet Point24x7 access to self service helpdesk portal.

Bullet PointSLA 4 hour response on all requests.

Bullet PointAdditional features include extended implementation services.

Bullet PointHelpdesk staff will add/remove content from directory create new directory structures and configure and spacersubscribe your Caching Appliances to local and global content channels.
 

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